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The IUP Journal of Operations Management

May'14

Focus

There are various benefits for large corporations in adopting Predictive Maintenance (PdM). However, PdM has two major drawbacks: cost of monitoring and data processing; and lack of statistical models on which PdM can be based, making PdM inaccessible to small and medium-scale organizations.

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Development of a Predictive Maintenance Model Using Modified FMEA Approach

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Application of Process Maturity Model: A Case Study in the Services Industry

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Development of a Predictive Maintenance Model Using Modified FMEA Approach

--Nishit Kumar Srivastava and Sandeep Mondal

Predictive Maintenance (PdM) is the catchword in the present times. Companies are adopting PdM to obtain competitive advantage as there are many benefits associated with it. In addition to the benefits, PdM however has two major drawbacks: first, it requires costly advanced monitoring and data processing technologies; and second, there is no statistical model on which PdM can be based, making PdM inaccessible to small and medium-scale organizations. This paper makes an attempt to develop a PdM model to minimize the use of technologies, and hence extends the application of PdM to small and medium-scale organizations. Here a new method, modified Failure Mode and Effects Analysis (FMEA), has been developed from FMEA technique, where the output of the system is used as an indicator for predicting maintenance times. The developed model is validated on a palm oil extraction unit.

Application of Process Maturity Model: A Case Study in the Services Industry

--Niraj Vyas, Mayur Tripathi and Dipali Gupta

An organization’s value is substantiated by consistent, high quality processes engineered in its operational unit and the allocation of the limited resource to achieve the desired objective. Intrinsic to the development of a process are the articulation of a coherent workflow, identification of the optimal skillset required at each stage of the process and commissioning of the right technology platform. However, processes need to evolve with perceptible changes in the customer mindset, new technologies, exponential growth needs and the unrelenting pressure on cost reduction. More than ever, organizations today need to institutionalize continual process improvement to avoid the risk of receding into obsolescence. While organizations choose from a menu of process improvement models, it is important to assess the maturity of the endto- end process, identify potential gaps and tailor solutions in order of criticality. This paper studies the implementation of the process audit tool in a functional unit within the services industry for measuring process maturity, and examines the benefits and challenges of implementation.

Case Study
Mexico’s Softtek: Success Through Nearshoring

--Debapratim Purkayastha and Syed Abdul Samad

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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